Course overview
This course has been developed to enable managers to understand the value of performance management techniques and how to apply them in a fair and objective manner when carrying out effective performance reviews of their team using the formal appraisal process. Managers will explore their responsibilities in the performance management cycle and how to structure and conduct appraisals to maximise the value the meeting.
The session will explore SMART objective setting, how to set performance standards, measuring performance against agreed standards for team members including underperformers and achievers, the importance of feedback to improve performance, and meeting timelines.
This course is delivered using a range of methods and resources including:
Role plays, case studies, group discussions and small group activities
This course has been developed and mapped to:
ACAS Guide: How to Manage Performance
And the following QCF unit:
Managing Performance

Course content
Value of assessing the performance of individuals
The role of the manager in performance management
The benefits of formal and informal performance assessment in the workplace
Setting performance standards for your staff
Setting SMART objectives for your staff
Using effective feedback to improve the performance of your staff

Learning outcomes
Explain the value of assessing the performance of individuals
Explain the role of the manager in performance management
Outline the benefits of formal and informal performance assessment in the workplace
Explain how to set performance standards for your staff
Explain how to set SMART objectives for your staff
Describe how to use effective feedback to improve the performance of your staff

Duration
7 hours

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