Project Description

COURSE OUTLINE

Duration: 1 day

Delegates: 12

Assessment: Ongoing observation and on activities. Each delegate will receive a Certificate of Attendance.

Cost:  Competitively priced and details are available upon request.

Requirements: In order to gain the most out of the sessions, we request that the delegates remain on the course throughout and, where possible, a quiet area be allocated to save distraction.

Who is This Course For?

This Customer service course is aimed at all staff who work within an organisation and want to offer excellent service to both internal and external customers.

Course Content

This customer Service Course looks at what constitutes excellent customer service

  • What poor and excellent customer service looks, feels and sounds like
  • Current evidenced passed approaches and their effectiveness
  • How to achieve consistency in service delivery
  • Maintain a consistent and proactive approach to customer service.
    Build strong relationships with internal and external customers, through customer focused communication.
  • How offer a Solutions led service by going that extra mile.
  • How to implement the approach within the organisation – create an action plan

Tailormade Courses & Consultancy.

We can adjust any course to suit your organisations specific training needs. We can also prepare Bespoke Training Programmes to accommodate your organisations ongoing Care and Support staff training requirements.

NEXT STEP?

If you would like to book a course (or find out more information) then please call us on 02034 189717 or email enquiries@aliumcaretraining.co.uk

CONTACT US

Please contact us to book a course, for more information or to find out about Tailormade Options and Consultancy

Call us on 02034 189717, email us at enquiries@aliumcaretraining.co.uk
or complete this contact form...

CARE TRAINING TAILORMADE COURSES AND CONSULTANCY

Tailormade Courses

More often than not, Alium’s clients will have identified areas where an enhanced understanding of a specific ‘need’ will greatly support the staff’s confidence and knowledge to enable them to better support the people who utilise their services. Our team will discuss your needs, the areas requiring support, inconsistencies between knowledge and application, then develop a programme to bridge any gaps.

Business Recovery Consultancy

Following receipt of your CQC Inspection report, we can work with you to improve any identified areas that are categorised as requiring improvement or areas that are rated as inadequate. Our goal will be to help you to achieve ‘Good’ or ‘Outstanding’ status. With our experience in Human Resources and Service & Performance improvement, we are confident that we can support you and your team to upgrade your CQC ratings by incorporating all areas of people management and development, including:-

  • Leadership
  • Recruitment
  • Motivation
  • Management
  • Learning & Development
  • Staff Succession Planning

Tailormade Courses & Consultancy.

We can adjust any course to suit your organisations specific training needs. We can also prepare Bespoke Training Programmes to accommodate your organisations ongoing Care and Support staff training requirements.

NEXT STEP?

If you would like to book a course (or find out more information) then please call us on 02034 189717 or email enquiries@aliumcaretraining.co.uk

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