Project Description
COURSE OUTLINE
Duration: 1 day (6 hours)
Delegates: Up to 12
Assessment: Ongoing observation and end of session activity. Each delegate will receive a Certificate of Attendance.
Cost: Competitively priced and details are available upon request.
Requirements: In order to gain the most out of the sessions, we request that the delegates remain on the course throughout and, where possible, a quiet area be allocated to save distraction.
Who is This Course For?
The Conflict Management Awareness course is aimed at all Care staff who are likely to face conflict management issues. It enables staff to understand what constitutes conflict behaviours and how to deal with and defuse potentially disruptive situations. It takes a personalised approach to dealing with situations.
Course Content
This course provides delegates with the skills and knowledge to deal with conflict within the workplace, and mechanisms for calming the situation down. It also looks at a person-centred approach to what encourages this type of behaviour in an individual and how to deal with the situation. The course utilises a variety of techniques and templates recommended by Skills For Care.
- Introduction to conflict management.
- Recognising types of conflicts and their effects
- Behaviours that encourage and heighten conflict
- Personalised approach to dealing with conflict situations
- Role of communication in conflict management.
Tailormade Courses & Consultancy.
We can adjust any course to suit your organisations specific training needs. We can also prepare Bespoke Training Programmes to accommodate your organisations ongoing Care and Support staff training requirements.
NEXT STEP?
If you would like to book a course (or find out more information) then please call us on 02034 189717 or email enquiries@aliumcaretraining.co.uk
CONTACT US
Please contact us to book a course, for more information or to find out about Tailormade Options and Consultancy
Call us on 02034 189717, email us at enquiries@aliumcaretraining.co.ukor complete this contact form...
CARE TRAINING TAILORMADE COURSES AND CONSULTANCY
Tailormade Courses
More often than not, Alium’s clients will have identified areas where an enhanced understanding of a specific ‘need’ will greatly support the staff’s confidence and knowledge to enable them to better support the people who utilise their services. Our team will discuss your needs, the areas requiring support, inconsistencies between knowledge and application, then develop a programme to bridge any gaps.
Business Recovery Consultancy
Following receipt of your CQC Inspection report, we can work with you to improve any identified areas that are categorised as requiring improvement or areas that are rated as inadequate. Our goal will be to help you to achieve ‘Good’ or ‘Outstanding’ status. With our experience in Human Resources and Service & Performance improvement, we are confident that we can support you and your team to upgrade your CQC ratings by incorporating all areas of people management and development, including:-
- Leadership
- Recruitment
- Motivation
- Management
- Learning & Development
- Staff Succession Planning
Tailormade Courses & Consultancy.
We can adjust any course to suit your organisations specific training needs. We can also prepare Bespoke Training Programmes to accommodate your organisations ongoing Care and Support staff training requirements.
NEXT STEP?
If you would like to book a course (or find out more information) then please call us on 02034 189717 or email enquiries@aliumcaretraining.co.uk
