Who is This Course For?

The Challenging Behaviour course is aimed at all staff who have the responsibility of supporting residents and clients who are deemed to be exhibiting behaviours that may challenge. It supports delegates to identify the meaning behind the behaviour and explores strategies of how to support in a person-centred way.

Course Content

“Culturally abnormal behaviour(s) of such an intensity, frequency or duration that the physical safety of the person or others is likely to be placed in serious jeopardy, or behaviour which is likely to seriously limit use of, or result in the person being denied access to, ordinary community facilities.”  Source: Emerson, E (1995), cited in Emerson, E (2001) 

Understanding how behaviours are defined and understood.   The reasons behind these behaviours and their potential trigger points.  It looks at strategies for dealing with these behaviours through positive behaviour support and positive reinforcement. 

• Understand behaviours that challenge
• Understand the meaning behind these behaviours  
• External and internal influences on behaviour 
• Understand the importance of effective communication and the management of behaviour that challenges
• The impact of the residents/clients behaviour, staff and others within the service   
• Understand how to support positive behaviour
• Strategies for dealing with challenging behaviour
• Understand the role of reflective practice and support for those involved in incidents of behaviours that challenge.